Frequently Asked Questions
- Shipping
- Orders & Payments
- Returns & Refunds
- Product & Warranty
We currently ship to most countries within the European Union. If your country is available at checkout, we can ship to you! Unfortunately, we do not yet offer shipping outside of the EU.
Orders are processed within 1 business day and shipped from our warehouse in the Netherlands.
Estimated delivery times:
✔️ Netherlands: 1 business day.
✔️ Belgium: 1-2 business days.
✔️ Germany, France & Luxembourg: 2–4 business days.
✔️ Rest of the EU: 3–7 business days.
You’ll receive a tracking link as soon as your order is on its way.
Shipping is FREE for all orders within the Netherlands.
For other EU countries, shipping costs vary based on location and will be calculated at checkout.
You’ll always see the final shipping cost before payment.
Yes! As soon as your order is shipped, you’ll receive an email with a tracking link so you can follow your package every step of the way.
Didn’t receive your tracking info? Contact us here and we’ll help you out.
We accept all major payment methods supported by Shopify, including:
✔️ iDeal
✔️ Credit cards (Visa, Mastercard)
✔️ Bancontact
✔️ Apple pay / Google Pay
✔️ PayPal
All payments are securely processed via Shopify Payments.
We process orders within 1 day, so we can’t guarantee changes once an order is placed.
However, contact us as soon as possible and we’ll do our best to help!
If the order has already shipped, you may be able to return it once it arrives.
Order confirmations are sent automatically to your email within a few minutes of purchase.
Didn’t get one?
✔️ Check your spam/junk folder.
✔️Contact us here and we’ll resend it for you.
If your payment didn’t go through:
✔️ Double-check your card details or bank app.
✔️ Try a different payment method.
✔️ Make sure your card allows online or international purchases.
If the issue continues, try placing your order again or contact us for help.
You can return your product within 30 days of receiving it.
To qualify:
✔️ The item must be unused and in its original packaging.
✔️ Include all original accessories and manuals.
Return shipping costs are your responsibility unless the item is defective or incorrect. Click here to see our complete return and refund policy.
Returning your item is easy:
- support@swiftvein.com] or via our contact form.
- Let us know your order number and the reason for return.
- We'll send you the return instructions and return address (in the Netherlands)
Once we receive and inspect the product, we’ll process your refund within several business days.
After your return is received and inspected, we’ll refund you within 5 business days.
✔️ You'll get the refund via your original payment method.
✔️ You'll receive a confirmation email once the refund is issued.
Note: Depending on your bank, it may take a few extra days for the refund to appear in your account.
No need to register, your warranty is automatically activated from the date of purchase.
Just keep your order confirmation email as proof.
If you ever need support, we’ll ask for your order number or receipt.
If your package arrived incomplete, we’re here to help.
Please contact us at support@swiftvein.com within 7 days of delivery with:
✔️ Your order number.
✔️ A photo of the box and all of its contents.
We’ll ship the missing item(s) as soon as possible or offer another suitable solution.
Yes, we offer free warranty extensions on a selection of products!
To see whether your item qualifies, check this page. Finishing the steps in the form automatically registers your extended warranty in our database.